Act as the single point of contact to the customer for timely and satisfactory resolution of concerns covering a wide variety of support services offered for assigned region, product, or coverage area. You will establish and maintain contact to provide on-going technical and business support to assigned customers in designated geographic region or coverage area. Includes direct people management responsibility including staffing and performance development.
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As EMEA Technical Support Manager, you’ll lead with empathy, develop great people, and help scale an inclusive, world-class support organization. You’ll report to the Head of Support and manage a team of EMEA-based Technical Support Engineers (TSEs) working across diverse customer challenges and technologies. You’re someone who values people as much as process.